I have not received the reward

Hello, I am a new user. I have a problem, which is that even though I have my one effect have exceeded 2,321 videos from 869 unique creators used this effect
, and I have not received the reward.
and there is something strange, the number of video use is much lower on the reward page

Hi @app_do! The numbers may be different if not all the videos qualify for the reward. For issues related to payments, please reach out to our support team here: TikTok Effect House

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I contacted them twice and no response.
This is frustrating to be eligible for the award even though it is small and not get it